Business and marketing (Suscribirme)
Enlaces
Migrating to a Converged Network: Re-Looking at the Enterprise IP Telephony Business Case
http://www.recursosvoip.com/docs/english/ef-lb2694.pdf
Fuente: Avaya
Formato: PDF
The Avaya newest capabilities in survivable gateways, efficient deployment processes, powerful management tools and application assurance networking capability have added major new considerations to the IP Telephony business case. The advantages that can be gained from these capabilities are convincing many enterprise technology planners that they should accelerate their migration to converged enterprise networks and IP Telephony applications that extend to the full breadth of their enterprise's reach. This paper will explore the transformation and the supporting technologies and solutions being created by Avaya as well as their impact on the underlying business case rationale for IP Telephony migration.
Formato: PDF
The Avaya newest capabilities in survivable gateways, efficient deployment processes, powerful management tools and application assurance networking capability have added major new considerations to the IP Telephony business case. The advantages that can be gained from these capabilities are convincing many enterprise technology planners that they should accelerate their migration to converged enterprise networks and IP Telephony applications that extend to the full breadth of their enterprise's reach. This paper will explore the transformation and the supporting technologies and solutions being created by Avaya as well as their impact on the underlying business case rationale for IP Telephony migration.
Multimedia Communication Services: What Enterprise Decision-Makers Want and are Willing to Pay for!
http://www.recursosvoip.com/docs/english/nn104044-090803.pdf
Fuente: Nortel Networks
Formato: PDF
This white paper provides a high level overview of and highlights some of the most interesting findings of a study Nortel Networks commissioned with Pollara, Inc., focused on understanding the value of VoIP services to enterprise decision-makers. The results of this research, which are overviewed in this whitepaper, include the value, prices, and expected penetrations of these services into the marketplace.
Formato: PDF
This white paper provides a high level overview of and highlights some of the most interesting findings of a study Nortel Networks commissioned with Pollara, Inc., focused on understanding the value of VoIP services to enterprise decision-makers. The results of this research, which are overviewed in this whitepaper, include the value, prices, and expected penetrations of these services into the marketplace.
New Revenues from RAS: Cost-effective Ways to Enhance Earnings
http://www.recursosvoip.com/docs/english/UniversalGateway_wpLtr_120103.pdf
Fuente: Lucent Technologies
Formato: PDF
Service providers in search of new revenue often overlook the opportunities offered by an existing remote access system (RAS). This network can provide new services that range from the traditional to cutting-edge. This white paper provides a quick overview of RAS and four potential revenue opportunities when utilizing a remote access system: Advanced dial-up Internet access, Dial-up terminal services, Expanding Voice-over-IP traffic, Integrated voice and data features.
Formato: PDF
Service providers in search of new revenue often overlook the opportunities offered by an existing remote access system (RAS). This network can provide new services that range from the traditional to cutting-edge. This white paper provides a quick overview of RAS and four potential revenue opportunities when utilizing a remote access system: Advanced dial-up Internet access, Dial-up terminal services, Expanding Voice-over-IP traffic, Integrated voice and data features.
Phoning Business Improvements: A Summary of Findings
http://www.recursosvoip.com/docs/english/TopBusinessImprovements.pdf
Fuente: ShoreTel
Formato: PDF
Looking for ways to improve your business? Learn what ShoreTel financial customers feel are the top ten business improvements to their companies since deployment of their ShoreTel system.
Formato: PDF
Looking for ways to improve your business? Learn what ShoreTel financial customers feel are the top ten business improvements to their companies since deployment of their ShoreTel system.
Quality of Service over DSL (QoDSL) - The Business Impact
http://www.recursosvoip.com/docs/english/qodsl_the_business_impact.pdf
Fuente: Tiscali
Formato: PDF
QoDSL. Built on a backdrop of convergence, the increase in remote working and the squeeze of ICT budgets, comes this unique proposition. This Whitepaper explores the key business drivers behind Quality of Service over DSL (QoDSL).
Formato: PDF
QoDSL. Built on a backdrop of convergence, the increase in remote working and the squeeze of ICT budgets, comes this unique proposition. This Whitepaper explores the key business drivers behind Quality of Service over DSL (QoDSL).
ROI and Economic Value Creation of Second Generation Contact Centers: A Study of the Business Value
http://www.recursosvoip.com/docs/english/GlomarkWhitePaper_SecondGenerationContactCentersVer3.pdf
Fuente: Glomark
Formato: PDF
IP telephony has moved from an emerging technology that provided IP connectivity and convergence to a reliable technology that now includes business applications, such as Contact Centers, with productivity tools and functionality that provide technology agility to quickly respond to rapid business changes. This paper presents a summary of the Glomark study that assessed how the new IP telephony-based Contact Centers, referred to in this paper as second generation (2gIP) Contact Centers, have expanded their business and economic value from providing cost savings in the communications infrastructure platform, to providing additional business value - such as agility for revenue growth, productivity enhancements, and competitive value - through a truly agent and supervisor-centric set of communication tools.
Formato: PDF
IP telephony has moved from an emerging technology that provided IP connectivity and convergence to a reliable technology that now includes business applications, such as Contact Centers, with productivity tools and functionality that provide technology agility to quickly respond to rapid business changes. This paper presents a summary of the Glomark study that assessed how the new IP telephony-based Contact Centers, referred to in this paper as second generation (2gIP) Contact Centers, have expanded their business and economic value from providing cost savings in the communications infrastructure platform, to providing additional business value - such as agility for revenue growth, productivity enhancements, and competitive value - through a truly agent and supervisor-centric set of communication tools.
Technology and Small Business: Why Should You Care?
http://www.recursosvoip.com/docs/english/nn118621.pdf
Fuente: Nortel Networks
Formato: PDF
Technology is not an end in itself. Can the new IP Telephony model enhance the operations? Can PC phones work for the users? What about contact center technologies that are now affordable by smaller companies? Are the employees often away from the office or do they need to stay connected as they roam around the stocking room? Relying on a lot of faxes, would it be possible to manage these better through unified messaging? Looking at these opportunities should help to understand how to use technology as a business advantage.
Formato: PDF
Technology is not an end in itself. Can the new IP Telephony model enhance the operations? Can PC phones work for the users? What about contact center technologies that are now affordable by smaller companies? Are the employees often away from the office or do they need to stay connected as they roam around the stocking room? Relying on a lot of faxes, would it be possible to manage these better through unified messaging? Looking at these opportunities should help to understand how to use technology as a business advantage.
Teleworking - The Business Environment
http://www.recursosvoip.com/docs/english/teleworking_the_business_environment_2005.pdf
Fuente: Tiscali
Formato: PDF
Over two million people (7% of the workforce in the UK today)currently work from home. According to industry analysts IDC,this figure will substantially increase by nearly one million users in the next two years.This Whitepaper takes a look at the different types of Teleworkers, the benefits to the business plus the ICT requirements.
Formato: PDF
Over two million people (7% of the workforce in the UK today)currently work from home. According to industry analysts IDC,this figure will substantially increase by nearly one million users in the next two years.This Whitepaper takes a look at the different types of Teleworkers, the benefits to the business plus the ICT requirements.
The Art of Conference Calling-How is Your Audio and Web Conferencing Etiquette?
http://www.recursosvoip.com/docs/english/Art_of_conf_calls.pdf
Fuente: Sonexis
Formato: PDF
Have you ever been on a conference call and put the call on hold to step away for a moment, not knowing you've exposed the entire virtual conference room to Dolly Parton's rendition of "9 to 5?" As audio and web conferencing grows as an acceptable and preferred way to conduct routine business meetings, plenty of newbies are learning the ropes - the hard way. Even seasoned veterans are finding they suffer from anxiety-induced conference call episodes as they dial into the wrong bridges, disconnect participants, and subject countless others to what they thought was a private conversation. The Art of Conference Calling is a free white paper that offers some tips to ensure that you don't make these and many other mistakes as you take advantage of conferencing technology.
Formato: PDF
Have you ever been on a conference call and put the call on hold to step away for a moment, not knowing you've exposed the entire virtual conference room to Dolly Parton's rendition of "9 to 5?" As audio and web conferencing grows as an acceptable and preferred way to conduct routine business meetings, plenty of newbies are learning the ropes - the hard way. Even seasoned veterans are finding they suffer from anxiety-induced conference call episodes as they dial into the wrong bridges, disconnect participants, and subject countless others to what they thought was a private conversation. The Art of Conference Calling is a free white paper that offers some tips to ensure that you don't make these and many other mistakes as you take advantage of conferencing technology.
The Business Benefits of Session Initiation Protocol (SIP)
http://www.recursosvoip.com/docs/english/POV-ApInt_11613_v02_11-11.pdf
Fuente: AT&T
Formato: PDF
Session Initiation Protocol (SIP) is still a work-in-progress, but it's beginning to bear fruit in small, controlled environments.
SIP offers the promise of supporting a wide range of services beyond basic telephony, including instant messaging, presence management, and voice-enabled, web-based e-commerce. It can enable powerful enterprise applications that reduce cost, improve user productivity, and strengthen customer interactions.
Over time, SIP services will expand and enhance existing business processes and procedures, becoming an extension of the way in which we work today.
Formato: PDF
Session Initiation Protocol (SIP) is still a work-in-progress, but it's beginning to bear fruit in small, controlled environments.
SIP offers the promise of supporting a wide range of services beyond basic telephony, including instant messaging, presence management, and voice-enabled, web-based e-commerce. It can enable powerful enterprise applications that reduce cost, improve user productivity, and strengthen customer interactions.
Over time, SIP services will expand and enhance existing business processes and procedures, becoming an extension of the way in which we work today.
The Business Implications of Implementing IP Telephony on Enterprise Networks
http://www.recursosvoip.com/docs/english/tollywp206100extremejan2006.pdf
Fuente: Tolly Group
Formato: PDF
By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true converged networks that support the vaunted "Triple play" services of voice, data and video. This white paper examines each of the basic IP Telephony criteria for the host network. Two leading IP Telephony infrastructure vendors - Avaya, Inc. and Extreme Networks, Inc. - commissioned The Tolly Group to examine the performance of a combined Avaya/Extreme Networks IP Telephony infrastructure solution versus a comparable switching solution from Cisco Systems, Inc.
Formato: PDF
By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true converged networks that support the vaunted "Triple play" services of voice, data and video. This white paper examines each of the basic IP Telephony criteria for the host network. Two leading IP Telephony infrastructure vendors - Avaya, Inc. and Extreme Networks, Inc. - commissioned The Tolly Group to examine the performance of a combined Avaya/Extreme Networks IP Telephony infrastructure solution versus a comparable switching solution from Cisco Systems, Inc.
The Evolution of Intelligent Communications: A Survey of Business Benefits and Competitive Advantage
http://www.recursosvoip.com/docs/english/lb3191.pdf
Fuente: Avaya
Formato: PDF
To examine the extent to which IP Telephony has delivered on this strategic potential to date, Avaya recently conducted a survey to determine the business value that companies have realized by deploying IP Telephony solutions. The results indicate a significant step in the evolution of Intelligent Communications. Many survey respondents have embraced the initial cost and efficiency benefits, and are on or approaching the next phase of deployment - namely, embedded applications that accelerate business processes and deliver real competitive advantages.
Formato: PDF
To examine the extent to which IP Telephony has delivered on this strategic potential to date, Avaya recently conducted a survey to determine the business value that companies have realized by deploying IP Telephony solutions. The results indicate a significant step in the evolution of Intelligent Communications. Many survey respondents have embraced the initial cost and efficiency benefits, and are on or approaching the next phase of deployment - namely, embedded applications that accelerate business processes and deliver real competitive advantages.
The Packet Interconnect Opportunity for MSOs
http://www.recursosvoip.com/docs/english/nn113860.pdf
Fuente: Nortel Networks
Formato: PDF
Interconnection of the Multiple Service Operator (MSO) Voice over Internet Protocol (VoIP) network to other carriers' networks must be well planned and executed to ensure both that service revenue grows as quickly as possible and that extraneous costs are driven out of the network. Most cable operators are implementing Time Division Multiplexing (TDM) interconnections from their softswitches to the Public Switched Telephone Network (PSTN).
Formato: PDF
Interconnection of the Multiple Service Operator (MSO) Voice over Internet Protocol (VoIP) network to other carriers' networks must be well planned and executed to ensure both that service revenue grows as quickly as possible and that extraneous costs are driven out of the network. Most cable operators are implementing Time Division Multiplexing (TDM) interconnections from their softswitches to the Public Switched Telephone Network (PSTN).
The question of return on investment (ROI) of VoIP
http://www.recursosvoip.com/docs/english/Aculab_ROI_VoIP.pdf
Fuente: Aculab
Formato: PDF
VoIP enables the transport of voice along with data and other media over a single IP based network. Taking this into account provides some indication as to the many applications that are now emerging because suddenly the solution provider’s palette contains more than just voice or just data - it consists of multiple communication methods.
This article will focus on how to create a solution depending on the enterprise’s situation, and there are many considerations. Initially the key aspect is to understand how much the customer is planning to change their existing architecture. Will the customer maintain legacy equipment and cabling while adding on a new VoIP service? Alternatively, is the customer looking to move completely to a converged IP infrastructure using a single network?
Formato: PDF
VoIP enables the transport of voice along with data and other media over a single IP based network. Taking this into account provides some indication as to the many applications that are now emerging because suddenly the solution provider’s palette contains more than just voice or just data - it consists of multiple communication methods.
This article will focus on how to create a solution depending on the enterprise’s situation, and there are many considerations. Initially the key aspect is to understand how much the customer is planning to change their existing architecture. Will the customer maintain legacy equipment and cabling while adding on a new VoIP service? Alternatively, is the customer looking to move completely to a converged IP infrastructure using a single network?
The Return on Investment of a Customer Interaction Network with Speech Self-Service
http://www.recursosvoip.com/docs/english/cdccont_0900aecd800e9d7a.pdf
Fuente: Cisco Systems
Formato: PDF
This paper talks about Return on Investment (ROI) of a Customer Interaction Network with Speech Self-Service. The Customer Interaction Network integrates an e-business strategy with the contact center so that customers can employ company in ways that were previously unimaginable. The net result is that customers do business with your organization using communications infrastructure and application software that connects them with your business and keeps them returning over and over again.
Formato: PDF
This paper talks about Return on Investment (ROI) of a Customer Interaction Network with Speech Self-Service. The Customer Interaction Network integrates an e-business strategy with the contact center so that customers can employ company in ways that were previously unimaginable. The net result is that customers do business with your organization using communications infrastructure and application software that connects them with your business and keeps them returning over and over again.
