Recursos VoIP - Enlaces

Fuente: AT&T
Formato: PDF

Achieving successful VoIP deployment in the contact center is not impossible. It does, however, require dedication of the appropriate time and resources, thoughtful planning, careful execution, and diligent support.

This article from Call Center Magazine presents ten tips that start with the planning process and proceed through vendor selection and solution implementation to post-implementation success.

Fuente: Robert Frances Group
Formato: PDF

The general acceptance of the first generation of IP (1gIP) telephony was based primarily on the now proven connectivity capabilities of IP that seldom deliver large returns on investment (ROI). IT executives seeking the full economic returns of IP telephony should look beyond pure convergence, and seek the benefits of second-generation IP (2gIP) telephony applications that are beginning to deliver competitive advantage, productivity, and revenue gains. This white paper describes 2gIP.

Fuente: University of Cambridge
Formato: PDF

The Broadband Phone Network features a thin-client network architecture enabling easy integration into the sentient environment at the Laboratory for Communication Engineering, location-sensing via the Active Bat indoor location system allowing applications such as the "follow-me phone", and location-based handover of Bluetooth connections, enabling integration of the users' own personal mobile phones. This paper describes the thin-client network architecture, the applications which use it such as the new dialing mechanisms, and also how the Broadband Phone can be used as a peripheral display.

Fuente: Infonet
Formato: PDF

IP VPNs are the fastest-growing connectivity solution, in part because they deliver the reliability, flexibility, and scalability required by today's enterprises. For MNCs, a global IP VPN service adds the further benefit of efficiently integrating existing data applications along with voice and video over a single infrastructure. This white paper discusses the benefits for MNCs of outsourcing converged IP voice and video services to a global service provider.

Fuente: Cisco Systems
Formato: PDF

Worldwide Government agencies are attaining their goals for reducing costs, enabling continuity of government services, and increasing effectiveness by transitioning from Centrex and legacy private branch exchange (PBX) systems to Cisco IP Communications. IP Communications refers to integrating data, voice, and video on a single, IP-based network. This white paper makes the business case for U.S. local, state, and federal government agencies to transition from their existing telephony solutions to Cisco IP Communications.

Fuente: Nortel Networks
Formato: PDF

Today’s enterprises have many needs that can vary due to their size and physical infrastructure for example, single location, multiple locations, mobile workers, telecommuters, etc. These enterprises all have one thing in common - they need to securely connect all of their workforce locations internally with each other and with the outside world. A popular solution for an enterprise’s secure networking needs is a virtual private networking (VPN) solution. This white paper examines the main enterprise applications that VPNs enable, the different VPN options available, and how these different VPN alternatives fit with resolution of the application requirements.

Fuente: Cisco Systems
Formato: PDF

The telecommunications industry is in the midst of an immense transition. Traditional long-established switching and transport technologies are rapidly being replaced by IP-based transport and edge devices. The IP revolution, now widespread in all types of public and private telecommunications networks, has started to have significant commercial impact in enterprise networks, where the move to IP LANs and WANs has enabled companies to run data, voice, and video over a single network instead of over three separate special-purpose networks. Convergence on the business customer's LAN and WAN environment is also extending to the heart of business voice telephony, namely the traditional Public Branch eXchange (PBX).

Fuente: Cisco Systems
Formato: PDF


This white paper examines how North American service providers can capitalize on Internet protocol version 6, or IPv6. This next-generation protocol is predicated to coexist and eventually replace today’s current IP standard, IPv4. The paper discusses how service providers stand to benefit from the technical capabilities and business models enabled by IPv6. The paper also examines the leading markets for IPv6 adoption, and Cisco System’s leadership in developing IPv6 industry standards and IPv6-ready service provider solutions. Service provider technical and business decision makers interested in understanding how IPv6 has the potential to dramatically change the IP services market will find this white paper valuable.

Fuente: Cisco Systems
Formato: PDF

This white paper is for network design and requirements utilizing IPC Trading Systems and Cisco Systems Infrastructure - V 1.0. The convergence of voice and data applications onto a single managed, secure infrastructure for the financial community is a growing phenomenon, similar to convergence initiatives that are occurring in other areas. VoIP technology and solutions have matured to the point that they are past the "early adopter" phase; witness the deployments of converged networks in mission critical environments where outages and downtime are not an acceptable means of doing business.

Fuente: Avaya
Formato: PDF

The popularity of IP Telephony is growing steadily as on increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a choice in how best to implement IP Telephony. This paper explores the IP Telephony purchase decision of Pro-Star Insurance as it evaluated pros and cons of these alternatives.

Fuente: FaxBack
Formato: PDF

Convergence of voice and data networking is no longer just a good idea; it is the future of telecommunications. Faxing technology, thought by some critics as an outdated form of business communication, is here to stay. For many businesses today, the current state of the art in fax technology is the network fax server. Whether large or small, every network fax server requires specific hardware configurations, fax hardware support, and installation, maintenance, and support of the connection between the fax server and the public telephone network. But with the wide implementation of VoIP-capable network routers and switches, a new horizon opens up for companies to leverage network fax; Fax over IP (FoIP).

Fuente: Massachusetts Institute of Technology
Formato: PDF

This paper presents a summary of the evolution of the Internet Telecommunications market internationally. It shows the evolution of various strategies that are being deployed as well as the dramatically changing regulatory market that companies are working in. The main change that has been noticed has been that certain companies are becoming IP carriers and services providers whereas certain companies have refrained from any expansion into infrastructure. The strategic question is what strategy brings the best sets of services especially for growing markets.

Fuente: 3Com
Formato: PDF

Businesses today have choices they may not have had even a few short years ago. Open, standards-based convergence solutions are now available to provide the productivity and cost savings often more difficult to achieve with proprietary, hardware-based systems. Vendors with a proven track record in both data and voice networking now offer enterprises the expertise needed for a smooth transition to secure converged voice and data communications. After critical consideration of the issues involved in successfully deploying IP telephony and establishing an effective converged infrastructure, enterprises will realize that 3Com is their best choice now and the company they will want to keep as their communications needs evolve.

Fuente: Avaya
Formato: PDF

Avaya Communication Manager is demonstrating its market leading status as the converged platform of choice in delivering a new concept in how third party applications such as call recording will integrate to, and operate with, the switching infrastructure. This paper outlines how the newly designed Avaya Communication Manager API enables development of these new applications, how it is used to deliver call recording, and an explanation of the benefits of it over how recording was delivered in the past.

Fuente: Yankee Group Research
Formato: PDF

The Unified Communications (UC) market has been in transition for the past several years. UC has evolved from simple unified messaging and voicemail integrated into e-mail, to a market where all of a user's collaboration tools are brought together under one umbrella. UC has been the main visionary focal point for the VoIP market, led by companies such as Cisco, Avaya and Nortel. Microsoft launched its plans to enter the UC market followed by a July announcement detailing a partnership with Nortel known as the Innovative Communications Alliance (ICA). Most organizations have headed down the path of UC by first deploying IP telephony as the underlying foundation into which all other collaborative applications will be integrated.